RETURNS & REFUNDS

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Refund Policy

Lalavo’s Return Policy applies to your purchase of any materials or products from the Lalavo through the Website (collectively, the “Product”). If you ordered an incorrect Product or need to return a Product for other reasons, you may return the Product to the Company for a refund, less shipping and handling, within thirty (30) days of delivery of the Product to you, subject to the following terms and conditions:

You must first contact Lalavo by e-mail at support@lalavo.com to request a Returned Material Authorization (RMA) number. Write the RMA number on the shipping label of each box to be returned. Please be advised that any Product returned without an RMA number or returned beyond 30 days of delivery of the Product to you, will not be accepted and will be returned to you at your expense.

Products must be un-opened in their original packaging to be accepted for return. If Lalavo elects to accept the return of an opened Product (which it may decline in its sole discretion), such opened Products are subject to a 20% restocking fee.

Lalavo does not reimburse shipping costs to return an item.

Return packages with insufficient postage will not be accepted.

Products must be returned and received by Lalavo in original condition. We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the package.

No returns/refunds/exchanges on discontinued items and clearance items.

If Products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.

Lalavo’s refund policy only applies to Products, and does not apply to any memberships, registrations or subscriptions to Online Services.

Refunds are not given for any memberships, registrations or subscriptions to Online Services.

If you purchase a membership or subscription to Online Services and have received a digital or physical product with purchase, and then decide you would like a refund (within the allotted 30 days), you are entitled to a refund less the cost of the digital or physical product, as determined by Lalavo.

To return an item, please email support@lalavo.com.

Cancellation Policy

Users may cancel their subscription for Online Services at any time upon the delivery of written notice to the following: (a) by e-mail to support@lalavo.com